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DNA and Telephone Calls Statistics

Missed Appointments

Here you will find a list of previous month's DNA appointments.

Please remember to cancel an appointment if you can't make it, even if you cancel quite late we can usually hand the appointment over to someone who needs it. Thank you.

MonthNumber
June 2017310
May 2017265
April 2017279
March 2017298
February 2017246
January 2017282
December 2016288
November 2016358
October 2016346
September 2016209



Telephone Call Volumes Figures

Here you will find data of our telephone call volumes, as handled by the reception team.

As you can see we handle a large number of calls. If you have a routine problem you may find your call is answered quicker if you ring in the afternoons. Usually, higher call volumes are experienced in the mornings with peak demand on a Monday morning.

Previous WeekTotal Calls Answered
Week starting 7 August1187

Older data:

August 2017 Stats:

DateTotal Calls Answered
Week starting 28 August
Week starting 21 August
Week starting 14 August
Week starting 7 August1187
Week starting 31 July1480

July 2017 Stats: 

Total calls answered: 3740 (data not recorded for w/c 17 July, plus 24 & 25 July)

DateTotal Calls Answered
Week starting 24 July722 [data not recorded 24.07, 25.07]
Week starting 17 July[data not recorded]
Week starting 10 July1449
Week starting 3 July1569

June 2017 Stats:

Total calls answered: 4393

DateTotal Calls Answered
Week starting 26 June1177
Week starting 19 June1280
Week starting 12 June1142
Week starting 5 June794

May 2017 Stats:

Total calls answered: 5102

DateTotal Calls Answered
Week starting 29 May765
Week starting 22 May744
Week starting 15 May1119
Week starting 8 May1290
Week starting 1 May1184

April 2017 Stats:

Total calls answered: 5873

DateTotal Calls Answered
Week starting 24 April1739
Week starting 17 April1487
Week starting 10 April1391
Week starting 3 April1256

March 2017 Stats:

Total calls answered: 4653 (data not recorded for w/c 13th March)

DateTotal Calls Answered
Week starting 27 March1321
Week starting 20 March1799
Week starting 13 March[data not recorded]
Week starting 6 March1533

February 2017 Stats: 

Total calls answered: 5768

DateTotal Calls Answered
Week starting 27 February1504
Week starting 20 February1482
Week starting 13 February1221
Week starting 6 February1561

January 2017 Stats:

Total calls answered: 3797 (with not all data recorded)

DateTotal Calls Answered
Week starting 30 January 1819
Week starting 23 January1177 (data not recorded Weds 25th)
Week starting 16 January349 (data not recorded Monday 16th & Tuesday 17th, incorrectly recorded Weds to Fri)
Week starting 9 JanuaryData not recorded
Week starting 2 January1512

December 2016 Stats:

Total Calls Answered: 5660

DateTotal Calls Answered
Week starting 26 December825
Week starting 19 December1526
Week starting 12 December1775
Week starting 5 December1534

November 2016 Stats:

Total Calls Answered: 6885

DateTotal Calls Answered
Week starting 28 November1671
Week starting 21 November1375 (data not recorded Monday 21st)
Week starting 14 November1351 (data not recorded Friday 18th)
Week starting 7 November1695
Week starting 30 October 1819

October 2016 Stats:

Total Calls Answered: 6552

DateTotal Calls Answered
Week starting 24 October1559
Week starting 17 October1055 (data not recorded on Monday 17, Friday 21)
Week starting 10 October1562 (data not recorded on Friday 14th)
Week starting 3 October1938


 
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