Phone problems this morning - Thursday 23rd May
We are having phone problems this morning, please bear with us while we fix them.
It should be fixed soon - in the mean time, if it is a emergency, please call NHS 111 while we work on the problem.
We will let everyone know as soon as our phones are fixed - please keep an eye on our social media channels.
UPDATE: our phone problems are now fixed, thank you for your patience
Blandford Fly Season - Take Care
May brings the Blandford Fly season - these are small black flies that are most active in May and June. They are usually found in areas near water and fly low. They bite ankles and legs and these bites can cause blisters and purple (haemorrhagic) lesions and can be very painful.
Here is a very informative advice leaflet that gives you guidance if you have been bitten by one, plus advice on how to avoid getting bitten in the first place: Blandford Fly Bites Leaflet
Plans for the Future: Information Meeting for Patients and Public
We invite you to hear about and discuss the plans to expand local health care facilities and services that will meet Bicester's present and future needs.
Here's when and where:
Ambrosden Surgery - new opening times from 11th March 2019
We have had a change to our opening days at Ambrosden Surgery from Monday 11th March 2019.
We are now open on the following days:
Mondays 11.00 - 13.00
Wednesdays CLOSED - NO MEDICATION COLLECTION
Fridays CLOSED - NO MEDICATION COLLECTION
This means that we will no longer be open for medication collections on a Wednesday or a Friday. See this page here for more information on our medication delivery service that we can offer you instead.
Plans for the future: An important announcement for all Alchester Group’s patients
Please visit our new page to read some news about our Surgery: http://www.alchestermedicalgroup.co.uk/info.aspx?p=2&pr=K84613
Phlebotomy sit and wait clinic
Please note we are temporarily suspending our Sit & Wait Phlebotomy Clinic from Monday 18th March 2019. We will of course inform our patients when we are able to restart this clinic again.
News about Dr Hannon
Dr Hannon will be retiring from the partnership at the end of March 2019 after almost 27 years service with the practice. He will be missed by staff and patients alike.
If your usual GP is Dr Hannon, you will be added to the list of one of our other GP's.
Dr Anderson will take over the role of Senior Partner for Alchester Medical Group.
Information re: flu jab for patients aged 65+
We will shortly be running out of the flu vaccination that is recommended for those patients aged 65yrs and over, and we will be unable to obtain any more this flu season.
This means if you haven't had your flu jab just yet, you will have a couple of options:
1: You could have the flu vaccine that is recommended for patients aged under 65yrs ('QIV' vaccine). This vaccine is not the recommended for patients aged 65yrs and over, and may not provide as effective protection as the vaccine recommended to you ('Fluad' vaccine). To have this vaccine, just make an appointment with one of our nurses.
or, option 2: You could go to a pharmacy and have the recommended vaccine there.
Chain SMS - a new patient message service we are using
We have started to use a new service called Chain SMS. It allows us to send text messages to our patients.
The text message will come from 'AlchesterMG' and it will always have the practice name at the bottom of the text.
You will not be able to reply to these text messages.
Have a look at this which explains a little more about it:
If you do not want this to happen please let the surgery know - you can email us: email@example.com; you can phone us: 01869 248585; or you can write to us, requesting to opt-out of receiving text messages.
Read about the Youth Forum
We have created a new section on our website, called the Youth Forum.
Here you can access information about the NHS England Youth Forum, as well as other youth-oriented forums in the area.
You can also read about consent for 14-16 year olds, and how that could affect you.
You can visit the page here - just click on the Youth Forum tab.
Read our Privacy Notice
To comply with the new GDPR, we have created a Privacy Notice. To read this Privacy Notice, please click here.
Read our latest CQC Report
Following on from our CQC inspection on 16th January 2018, the report has now been published and we have been given the rating of Good. Visit our CQC page here for more information.
Important - check your email spam box
You might have been sent an email from us - but not know it. Please check your spam box to be sure.
EVENING AND WEEKEND APPOINTMENTS via Extended hours at PML's Neighbourhood Access Hubs
Our patients now have even better access to a doctor at the weekends and in the evenings. Neighbourhood Access Hubs developed by Principal Medical Limited (PML) on behalf of Oxfordshire practices in 2015, have extended their opening hours so that yet more patients can benefit from national GP Access funding (GPAF). This is great news for the 300,000+ patients registered with the 36 PML GP Federation practices in Oxfordshire. READ MORE ABOUT THIS HERE
Restrictions on prescribing Over the Counter medicines
The latest guidance from the OCCG - see the Prescriptions page here for more information (information is at the bottom of the page).
Telephone number to use for all patients
PLEASE NOTE THE NUMBER YOU NEED TO RING TO SPEAK TO RECEPTION IS 01869 248585 AND NOT 01869 245665. Please ring this number and you should be able to get through to us.
The reason for this phone number change is that we have moved our Reception team to be based at Victoria House Surgery where we can better deal with our phone calls. If you were to ring Langford Medical Practice, those phone calls then get routed through to Victoria House Surgery, which result in even more delays. Accordingly, we would as that you ring this number if you would like to contact the surgery: 01869 248585.
Our Reception team will be able to book appointments for Langford Medical Practice, pass messages onto any member of staff based at Langford, etc. This does not mean you cannot visit Langford in person to make an appointment or speak to a Receptionist - we will still have Receptionists based at Langford to assist you.
Please be assured that we are aware of the problems our patients have had for the last few weeks in trying to ring us, and we are trying to address them as quickly as we can. Thank you for your patience.
In other news: