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Latest News

Extended hours at PML's Neighbourhood Access Hubs

Our patients now have even better access to a doctor at the weekends and in the evenings. Neighbourhood Access Hubs developed by Principal Medical Limited (PML) on behalf of Oxfordshire practices in 2015, have extended their opening hours so that yet more patients can benefit from national GP Access funding (GPAF). This is great news for the 300,000+ patients registered with the 36 PML GP Federation practices in Oxfordshire. READ MORE ABOUT THIS HERE

Restrictions on prescribing Over the Counter medicines

The latest guidance from the OCCG - see the Prescriptions page here for more information (information is at the bottom of the page). 

Bicester Residents Survey - you are needed!

Cherwell District Council are conducting a Healthy Live survey for the residents of Bicester, and would like your input:

Bicester has been chosen as one of ten UK towns where health living is actively being promoted. Residents are being invited to complete a survey about their health and wellbeing. The survey offers residents a way to inform local service providers about what is important to them and the results will be used to improve the services. To complete the survey click here: https://www.surveymonkey.co.uk/r/Bicester_Healthy_Life

Ambrosden Closure Dates - One Monday a month starting in April 2017

Ambrosden Surgery will be closed on the following days:

Monday April 10th

Monday May 8th

Monday June 5th

Monday July 3rd

Monday August 7th

Monday September 11th

Monday October 2nd

Monday November 6th

Monday December 4th

These days are subject to change; we will endeavor to inform you as soon as any changes occur.

Don't forget - to keep up with the latest news  from your GP practice, visit this website, like us on Facebook - @AlchesterMedicalGroup, and follow us on Twitter - @AlchesterMed

Ambrosden Medication Collection Days

Ambrsoden is no longer open on a Tuesday and Thursday for medication collection. You will be able to collect your medication on a Monday (11am-1pm), Wednesday (10am-12pm), and Friday (11am-12pm), or you can speak to a Dispenser / Receptionist who can help arrange an alternative collection.

Alchester Medical Group service pressures and actions taken

An update from us - 22 November 2016

Dear Patients,

We are experiencing extremely high demand at the moment and we wanted to let you know what we are doing about managing this demand.

We know that it has been harder for you to get through on the phone and that you are waiting longer for dispensary services.

 We apologise for this and are working hard to bring the service back to what you expect and deserve. If you could bear with us for the next little while and give the team the benefit of the doubt we would be very grateful, thank you.

Background

As you will know, Langford Medical Practice and Victoria House Surgery merged at the end of September 2016. The merger had been planned for some months prior to this time.

Unfortunately, North Bicester Surgery decided to close their doors on the Friday and we merged on the Monday 3rd October.

As of today, (22nd November 2016) we have taken on around 2,200 additional patients as a direct result of the closure of North Bicester Surgery.

If you are one of the patients who came over to us you will be aware that we have had to ask you to complete lengthy forms and we have added each of you manually to our system. This has been time consuming and frustrating for patients and staff alike. We feel we are largely on top of this now.

Unfortunately we were prevented from simply transferring patients across electronically as this would remove patient choice.

When we merged our IT systems we found that some of the data was lost, particularly in respect of Victoria House patients’ on-line connections for ordering repeat prescriptions and making appointments on-line. We have asked all Victoria House patients to re-register with the service; if you have not done this yet please arrange it with our reception team. We feel that we are on top of this problem too.

Actions Taken

We knew that we would need extra GP’s as we merged because some of the previous partners were retiring or stepping down and working less sessions. We did anticipate increased patient numbers if North Bicester were to close, although we did not expect over 2000. We now have over 19,500 patients on our books.

We spent most of the spring and summer of 2016 recruiting new GP’s to join us. This we saw as our biggest risk area – you may well be aware that there is a shortage of GP’s nationally and it is not unusual for a practice to have a vacancy for a GP for 12 months or so. We are delighted to report that we have been successful in recruiting no less than 5 great new doctors to join our team.

After the GP recruitment campaign we have focused on the two areas we would like to improve; Reception and Dispensary.

Reception

We are aware that it takes longer for your call to be answered than you are used to.

We have recruited a new receptionist and have another team member joining us in a week or so. This will mean we have at least 5 people to take your calls at peak times. We have 6 incoming lines. We have been monitoring the number of calls our team handle each day and these are published on our website. We expect the time taken to answer your call to reduce significantly very soon.

Dispensary

We are aware that we have changed the service and some of you have experienced problems getting hold of your medication as quickly as you are used to. We are asking for 72 hours notice for a repeat prescription.

We have changed the system for Langford patients; we cannot accept repeat prescription requests over the telephone. This is not safe and it is not regarded as best practice. You can now order on-line, or by using the order form on your last prescription or by dropping a note in personally or by post, or by emailing us on alchester.dispensary@nhs.net in any event your request must be in writing.

We accept that this change has caused some frustration but your safety must be and is our first priority.

We have recruited an additional dispenser who starts with us at the beginning of December and we are still actively looking for another team member to further support our team. This should ensure we improve of efficiency and get our service back to the level we and you expect.

Finally a word or two about our triage system which has been operating at Victoria House for almost 3 years:

Triage System

Langford patients will have noticed that we have switched over to a triage system for urgent care. If your need is urgent- you have a problem that needs attention today- the reception team put you on our triage list. The duty doctors manage this list. They may call you or ask reception to call you with an appointment, they may call you with advice and reassurance, they may offer you a routine or a soon appointment. Basically they will choose the most appropriate way of getting you the care you need as soon as possible. This may also be with another clinician such as a nurse or with a pharmacist.

We have 1 duty doctor at Victoria House and 1 at Langford Medical Practice from 8:00am – 6:30pmn Monday to Friday and an additional doctor from 8:00am – 1:00pm on a Monday when we experience the highest demand for urgent care. If you need to be seen on the day the duty doctor will make sure you are seen.

Feedback

We value your feedback and would welcome your comments either by email; alchester.medicalgroup@nhs.net or by passing your comments on to the reception or dispensary teams when you see them.

Thank you for your continued support,

The Alchester Medical Group Team

Patient Online - Booking Appointments

*Please note, we currently only have a limited number of appointments available online for patients wanting to book an appointment with a GP. Please bear with us while we arrange for more appointments to be available.*

Ambrosden Surgery - new opening times

We have had a change to our opening days at Ambrosden Surgery.

We are now open on the following days:

Mondays 11.00 - 13.00

Wednesdays 10.00 - 12.00

Fridays 11.00 - 12.00 MEDICATION COLLECTION ONLY - NO CLINIC

Telephone number to use for all patients

PLEASE NOTE THE NUMBER YOU NEED TO RING TO SPEAK TO RECEPTION IS 01869 248585 AND NOT 01869 245665. Please ring this number and you should be able to get through to us.

The reason for this phone number change is that we have moved our Reception team to be based at Victoria House Surgery where we can better deal with our phone calls. If you were to ring Langford Medical Practice, those phone calls then get routed through to Victoria House Surgery, which result in even more delays. Accordingly, we would as that you ring this number if you would like to contact the surgery:  01869 248585

Our Reception team will be able to book appointments for Langford Medical Practice, pass messages onto any member of staff based at Langford, etc. This does not mean you cannot visit Langford in person to make an appointment or speak to a Receptionist - we will still have Receptionists based at Langford to assist you. 

Please be assured that we are aware of the problems our patients have had for the last few weeks in trying to ring us, and we are trying to address them as quickly as we can. Thank you for your patience.

Patient Access for patients of Victoria House Surgery

If you haven't renewed your Patient Access account since the 1st of October 2016, please contact the surgery and renew it BEFORE requesting medication, as your account will have become inactive due to the recent practice merger and we won't see any requests you put through. You will need to renew your account before you are able to use this service.

Surgery Merge Complete

Our two surgeries are now fully merged. You may have realised already that our old website addresses, www.langfordmedicalpractice.co.uk and www.victoriahousesurgery.co.uk are now pointing to our new address, www.alchestermedicalgroup.co.uk.

We understand that there are technical issues that are still happening, and are trying to quickly get everything running as smooth as possible.

Apologies for any inconveniences caused during this time.

Practice Merger Information

Please read this for information about our upcoming merger.

In other news:

Read our CQC inspection report from October 2015

View our Patient Participation Group Reports

Take the Friends & Family Survey...

...And view our Friends & Family Results

Health News from the BBC and the NHS

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NHS Choices Behind the Headlines
 
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