WHY YOU MAY NOTICE SOME DIFFERENCE IN OUR SERVICES THIS WEEK
Just like everyone else, some of our doctors can occasionally suffer from illnesses and this can mean they’re unable to carry out their usual duties at the surgery until fully recovered. We’re presently experiencing this at Alchester Medical Group and so we’d like you to know what this means should you need to visit a surgery or contact us this week.
Unfortunately - as there are fewer doctors available at both Langford and Victoria House - appointments and appointment times will be affected. It may take longer for you to be seen in the surgery or, if you are calling for advice or an appointment, it may take longer than usual for us to respond. We may also ask you to call back again.
We’d like to thank all our patients for their understanding during this time and to assure you that we’ll work to restore services back to normal again just as quickly as we can.
It may also be helpful to remember that non-emergency health advice is always available 24/7 on the NHS website - 111.nhs.uk or by calling 111
Important information on Conronavirus
We also have a version available for our Chinese patients:
Ear syringing at Alchester Medical Group
Unfortunately it is no longer possible for us to maintain this service at Alchester Medical Group. We have continued offering a very small number of ear syringing appointments each week, even though we are not funded to carry out such a service. With our equipment for this service now in need of replacement, we have had to decide that we can no longer sustain ear syringing.
Most other practices stopped offering this service quite some time ago and their patients are already using one of the providers we have listed below, who will charge a fee.
We are sorry if you are disappointed but these providers usually offer a quick and convenient ear syringing service using some of the most up to date equipment available.
Tripp Hearing: http://www.tripphearing.co.uk/
James Hearing: https://www.jameshearing.co.uk/wax-removal-clinic-oxford
Or, for self-help, visit the NHS website: https://www.nhs.uk/conditions/earwax-build-up/
Our surgery services on Friday 7th February
We ask that patients should note that on Friday 7th February our Langford Medical Practice surgery will be closing at 10.45am and will not reopen that day. Our other surgery, at Victoria House, will remain fully open as usual.
This change in opening hours is to allow many of our staff to attend the funeral service in Banbury of our dear colleague, nurse Jo Redford. Jo worked at Langford Surgery and has passed away recently following her illness.
Patients seeking more details about Jo’s funeral service, and how donations may be made in her memory, should please see our earlier post - which includes information from Jo’s family.
Information for patients on some changes to our surgery opening on February 11th and 27th
It’s very important that your doctors undertake mandatory training each year to ensure their knowledge and skills are always fully up-to-date and are fully meeting patients’ needs.
Therefore, to enable such training to take place, Victoria House Surgery will not be open to patients on Tuesday 11th February 2020. However, our other surgery, at Langford Medical Practice, will still open as usual for patients on that day.
Then, on Thursday 27th February Langford Medical Practice will not be open to patients, but our other surgery at Victoria House will be open as usual.
We’re sorry for any inconvenience caused by these changes, which will ensure Alchester Medical Group carries out your doctors’ training in the most effective and efficient way possible.
We’re making some changes to how we manage some of your calls
From Monday 7th October we are running a new system for some calls made to the surgery. It’s important to note that this only affects calls made to us at lunchtime and in the early evening.
The changes are linked to our Triage Service. Triage is for people who have an urgent medical problem who feel they cannot wait for a planned appointment. When you call, our patient coordinators will take a brief description of the problem and then relay this to the GP who is acting as our Triage Doctor on the day. You will then receive a call back.
Our morning telephone triage will now end at midday. Callers who contact us after midday will be asked to ring back after 2pm on the same day when they can be placed on our afternoon triage list. Callers contacting us after 5pm each day will be asked to call back the following morning when they will be able to go onto the triage list for that morning, this is unless the health issue you are calling about is an emergency, in which case it will be dealt with immediately.
These changes are a trial designed to help our on-the-day appointments run even more smoothly and on time, while also assisting in our aim to reduce waiting times for routine appointments too.
Graven Hill chosen as preferred site for Bicester's new 'Super Surgery'
Alchester Medical Group and Montgomery-House Surgery are announcing that a site at Graven Hill has been found to best meet the criteria for the planned new £15m health hub in Bicester.
Following a detailed examination of site availability and using agreed selection points to help share thier decision, the partners of both practices are now fully satisfied that relocation to Graven Hill is the route that they wish to pursue and the route that is best for their patients.
It's hoped that the new surgery will be ready to open in around three years when both Alchester Medical Group and Montgomery-House Surgery will move in and still operate as seperate practices. The town's other practice, Bicester Health Centre, will stay and expand facilities on its present site at Coker Close.
The new surgery at Graven Hill will provide what is needed to meet demands of a booming local population well into the future and wil be a new and modern workplace for staff. We fully expect that it will also be able to offer additional facilities for patients that will save them from making some journeys for treatment elsewhere, such as Oxford or Banbury.
The other site being considered for the new surgery, at Kingsmere, was found to be unable to fulfil a number of the selection criteria and to be of insufficient size for future expansion needs.
The partners of Alchester Medical Group and Montgomery-House Surgery will now continue working with all relevent stakeholders and authorities so that construction of the new surgery can begin as soon as possible.
20 September 2019
Primary Care Networks
What are Primary Care Networks, and how do they affect what care we provide our patients?
You can read about our new Primary Care Network in this leaflet: About our Primary Care Network
Plans for the Future: Information Meeting for Patients and Public
We invite you to hear about and discuss the plans to expand local health care facilities and services that will meet Bicester's present and future needs.
Here's when and where:
Ambrosden Surgery - new opening times from 11th March 2019
We have had a change to our opening days at Ambrosden Surgery from Monday 11th March 2019.
We are now open on the following days:
Mondays 11.00 - 13.00
Wednesdays CLOSED - NO MEDICATION COLLECTION
Fridays CLOSED - NO MEDICATION COLLECTION
This means that we will no longer be open for medication collections on a Wednesday or a Friday. See this page here for more information on our medication delivery service that we can offer you instead.
Plans for the future: An important announcement for all Alchester Group’s patients
Please visit our new page to read some news about our Surgery: http://www.alchestermedicalgroup.co.uk/info.aspx?p=2&pr=K84613
Chain SMS - a new patient message service we are using
We have started to use a new service called Chain SMS. It allows us to send text messages to our patients.
The text message will come from 'AlchesterMG' and it will always have the practice name at the bottom of the text.
You will not be able to reply to these text messages.
Have a look at this which explains a little more about it:
If you do not want this to happen please let the surgery know - you can email us: email@example.com; you can phone us: 01869 248585; or you can write to us, requesting to opt-out of receiving text messages.
Read about the Youth Forum
We have created a new section on our website, called the Youth Forum.
Here you can access information about the NHS England Youth Forum, as well as other youth-oriented forums in the area.
You can also read about consent for 14-16 year olds, and how that could affect you.
You can visit the page here - just click on the Youth Forum tab.
Read our Privacy Notice
To comply with the new GDPR, we have created a Privacy Notice. To read this Privacy Notice, please click here.
Read our latest CQC Report
Following on from our CQC inspection on 16th January 2018, the report has now been published and we have been given the rating of Good. Visit our CQC page here for more information.
Important - check your email spam box
You might have been sent an email from us - but not know it. Please check your spam box to be sure.
EVENING AND WEEKEND APPOINTMENTS via Extended hours at PML's Neighbourhood Access Hubs
Our patients now have even better access to a doctor at the weekends and in the evenings. Neighbourhood Access Hubs developed by Principal Medical Limited (PML) on behalf of Oxfordshire practices in 2015, have extended their opening hours so that yet more patients can benefit from national GP Access funding (GPAF). This is great news for the 300,000+ patients registered with the 36 PML GP Federation practices in Oxfordshire. READ MORE ABOUT THIS HERE
Restrictions on prescribing Over the Counter medicines
The latest guidance from the OCCG - see the Prescriptions page here for more information (information is at the bottom of the page).
Telephone number to use for all patients
PLEASE NOTE THE NUMBER YOU NEED TO RING TO SPEAK TO RECEPTION IS 01869 248585 AND NOT 01869 245665. Please ring this number and you should be able to get through to us.
The reason for this phone number change is that we have moved our Reception team to be based at Victoria House Surgery where we can better deal with our phone calls. If you were to ring Langford Medical Practice, those phone calls then get routed through to Victoria House Surgery, which result in even more delays. Accordingly, we would as that you ring this number if you would like to contact the surgery: 01869 248585.
Our Reception team will be able to book appointments for Langford Medical Practice, pass messages onto any member of staff based at Langford, etc. This does not mean you cannot visit Langford in person to make an appointment or speak to a Receptionist - we will still have Receptionists based at Langford to assist you.
Please be assured that we are aware of the problems our patients have had for the last few weeks in trying to ring us, and we are trying to address them as quickly as we can. Thank you for your patience.
In other news: