Reviews

Impossible to get an appointment with a GP

I have yet to be able to make an appointment with my GP! It's very difficult to get through on the phone, the line is either engage and you get disconnected or there is no answer. There is no queuing system and when you finally get through (it took me 2 hrs of non-stop calling this morning), you are told that the GP has no more appointments for today (they finish at 12.30pm!) and you need to ring another day when they are at the surgery.

This is an absurd! Why can't I get an appointment with a different GP, or why can't I book ahead for the days my GP is in? I have never seen anything like this, and feel extremely let down by the service at the Victoria House surgery in Bicester! Would not recommend it to anyone, and I'm looking at moving the entire family to a different GP. Appalling!

Visited in June 2021, Posted on 16 June 2021

Thank you

Suffering from water infection, visited Victoria Road surgery at 4pm where the receptionist was really helpful.

Contacted by GP regarding treatment same evening and had to speak to same receptionist, who again was extremely helpful and pleasant.

Thank you, made whole process less stressful.

Visited in February 2021, Posted on 17 February 2021

Excellent service

Even though there was a COVID-19 risk for my Doctor, he asked me to visit him. I received first class medical care. I am very grateful for the care provided by all staff.

Visited in February 2021, Posted on 13 February 2021

Thanks

I had a health problem, which the Doctor and staff helped me to solve. The follow-up to my appointment was quick and the after-treatment attention I got was excellent.

Visited in October 2021, Posted on 12 February 2021