The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. They supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Quality and Complaints Manager
Our dedicated support staff provide information, help with your queries and resolve problems relating to access to our appointment system and in-house clinics, prescriptions and medication, referrals to the hospital services and local consultant-based clinics, and non NHS medical examination/reports.
These front-line staff work in a busy environment and frequently have to deal with difficult and distressing situations. They are trained to help you and, in order to do so quickly and appropriately, they may have to ask for information about your condition or other personal details.
Patient Services Manager