Friends & Family Test Results

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"Thinking about your recent appointment. How was your experience of our service?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

 

FRIENDS & FAMILY TEST RESULTS

Please note: from 2016 to March 2021, the Friends and Family Test had a different question. What you can see here are the current questions and results, but for the previous years there was a different question used.

Instead of the current question asked ("Thinking about your recent appointment. How was your experience of our service?"), the question was:

"How likely are you to recommend Alchester Medical Group to friends and family?"

The results wording were also changed in April 2021.  Instead of the current results wording, ("Very Good", "Good", "Neither good nor poor", "Poor", "Very poor", "Don't know"), the results were worded:

Extremely Likely; Likely; Neither Likely nor Unlikely; Unlikely; Extremely Unlikely; Don't Know

This means that the results that you can see here remain the same, but the wording of the questions were different for previous years.

Select year:
  • 83% Very Good
  • 11% Good
  • 2% Neither Good nor Poor
  • 1% Poor
  • 2% Very Poor
  • 0% Don't Know
Year-month Very Good Good Neither Good nor Poor Poor Very Poor Don't Know
Jul 2022 000000
Jun 2022 000000
May 2022 000000
Apr 2022 000000
Mar 2022 363374340
Feb 2022 287207130
Jan 2022 290203162
Dec 2021 182181351
Nov 2021 367326461
Oct 2021 78833113110
Sep 2021 247233432
Aug 2021 190216300
Jul 2021 244102150
Jun 2021 297214221
May 2021 621528883
Apr 2021 547324210
Mar 2021 561334233
Feb 2021 316131131
Jan 2021 297273423
Dec 2020 547391420
Nov 2020 394296442
Oct 2020 107361107112
Sep 2020 42653131174
Aug 2020 39581140200
Jul 2020 3196712530
Jun 2020 109251024
May 2020 000000
Apr 2020 000000
Mar 2020 178295591
Feb 2020 2875866224
Jan 2020 39172117192
Dec 2019 3044858152
Nov 2019 377671010120
Oct 2019 37565136124
Sep 2019 38462107153
Aug 2019 28039119131
Jul 2019 37179910173
Jun 2019 3665489111
May 2019 413591110201
Apr 2019 87183340
Mar 2019 3135978121
Feb 2019 33458911130
Jan 2019 44871910162
Dec 2018 270367740
Nov 2018 3667067121
Oct 2018 3215486155
Sep 2018 29067106170
Aug 2018 2874797110
Jul 2018 3227462127
Jun 2018 22345108104
May 2018 97134230
Apr 2018 97105340
Mar 2018 95131230
Feb 2018 100122241
Jan 2018 120160422
Dec 2017 7590321
Nov 2017 104112041
Oct 2017 114135270
Sep 2017 93172451
Aug 2017 93155851
Jul 2017 75164250
Jun 2017 1131524110
May 2017 84204480
Apr 2017 741112100
Mar 2017 120258463
Feb 2017 1041481131
Jan 2017 11129513110
Dec 2016 93102370
Nov 2016 1172564102
Oct 2016 691525113