e-Consult: Important Information: Please Read

• You are able to submit an e-Consult anytime between 9am and 4:00pm on a weekday for routine issues.

• For any urgent issues, we would request that you call the practice. This way we are better able to assist in your urgent matter.

• You will be unable to submit an e-Consult at the weekend and after 4:00pm during the week.

• You should only submit an e-Consult on a day that your usual GP is in clinic. Visit this page  to find out what days your usual GP is available. Your e-Consult will then be added to your usual GPs next working day list.

• Your GP only has a limited number of slots per day for routine appointments. These can be booked by either a phone call or an e-Consult. Once the slots are full, any further phone calls or e-Consults will be rejected, even if submitted before the stated cut off time. Routine phone calls and e-Consults are both treated equally in the booking of appointments.   

• The e-Consult form will ask if you are happy for any GP to deal with the issue, however, this is a question being asked by the e-Consult software and not by the surgery. Unfortunately, we cannot change the e-Consult software to match the practice protocols.

•  After submitting an e-Consult you will receive an automated response with a set time frame that you will receive a reply by.  Again, this comes from the e-Consult software and NOT from the surgery. Please ignore this message. You will receive a further message from the surgery advising you of the actions we are taking to process your e-Consult.

Please DO NOT use our e-Consult for medication requests but ask in the usual way. We will not process any medication requests through e-Consult (please read on if your request is about a contraceptive pill request).

e-Consult is for clincal issues only - visit this page if you have an admin or other enquiry.