e-Consult: Important Information: Please Read

  • You are able to submit an e-Consult anytime between 9am and 4:00pm on a weekday for routine issues.
  • For any urgent issues, we would request that you call the practice. This way we are better able to assist in your urgent matter.
  • You will be unable to submit an e-Consult at the weekend and after 4:00pm during the week.
  • You should only submit an e-Consult on a day that your usual GP is in clinic. Visit this page  to find out what days your usual GP is available. Your e-Consult will then be added to your usual GPs next working day list.
  • Your GP only has a limited number of slots per day for routine appointments. These can be booked by either a phone call or an e-Consult. Once the slots are full, any further phone calls or e-Consults will be rejected, even if submitted before the stated cut off time. Routine phone calls and e-Consults are both treated equally in the booking of appointments.   
  • The e-Consult form will ask if you are happy for any GP to deal with the issue, however, this is a question being asked by the e-Consult software and not by the surgery. Unfortunately, we cannot change the e-Consult software to match the practice protocols.
  •  After submitting an e-Consult you will receive an automated response with a set time frame that you will receive a reply by.  Again, this comes from the e-Consult software and NOT from the surgery. Please ignore this message. You will receive a further message from the surgery advising you of the actions we are taking to process your e-Consult.

Please DO NOT use our e-Consult for medication requests but ask in the usual way. We will not process any medication requests through e-Consult (please read on if your request is about a contraceptive pill request).

e-Consult is for clincal issues only - visit this page if you have an admin or other enquiry.

  • If your enquiry is about a UTI - please do NOT submit an e-Consult; please instead bring a urine sample in a sterile pot to our Victoria House Surgery.
  • If your issue is about a rash or other skin problems, please ensure you provide a photo when submitting your e-Consult enquiry.
  • For a contraceptive pill request or HRT request: please be aware that you will need to include a current blood pressure reading and your weight. If you do not provide either of these your request will be rejected and will likely cause a delay in your prescription being issued. If you are unable to submit either a BP reading and/or your weight, please call the surgery to make an appointment for a pill check. Once submitted your request will be passed on to a clinician and will be actioned within 5 working days. Please make sure you are completing the correct eConsult form for a repeat contraceptive pill request or HRT request - when you click on our eConsult link, scroll down and on the right find 'Need to complete a review?' - select this link and then find the Contraceptive or HRT review link here. FOR REPEAT REQUESTS ONLY, NO NEW STARTERS

If applicable, now please proceed to the 'Continue to e-Consult' button found on this page.