Join the practice

• Please also download and fill in the Summary Care Record - Your Choice leaflet. You can read more about what a Summary Care Record is and what it means to consent or decline this on our Summary Care Record page.

All new patients over the age of five and who have a chronic condition are offered a health check with a member of the healthcare team to ensure that any required tests are up to date and that we have an accurate note of any repeat medication you may be taking.

You might find our Patient Leaflet useful.

Don't forget - you can find us on  Facebook and  Instagram - follow us for up to date news and alerts from our Practice.

Online Services

To access your medical records online, request repeat prescriptions and book appointments, you can register for Online Services.

The NHS App is easy to use, read more about it here.

If you cannot use the NHS App easily, you can come into our Victoria House site and speak to our front desk team for help registering. You will need to provide 2 forms of ID including photo ID for us to sign you up to online services for you.

We host a monthly Digital Cafe which has been set up by our PCN. This is held every 3rd Friday of the month at our Victoria House site, between 2pm and 4pm. It is free, you do not need to book, all you need to do is come along with your digital device and your two forms of ID (including one photo ID) . It is run by friendly volunteers who are patients at our Practice and who can help you set up and start using the NHS App. If you have set it up but are still unsure on how to use it, please visit our cafe. Our volunteers can help you.

Proxy user access can be set up for children, relatives and dependents. This enables a parent, family member or carer to act on your behalf with their online access tailored accordingly. If you would like to set up proxy access for someone, you should fill in our Proxy request form, which you can pick up and fill in at the Practice. If the patient wishing to grant proxy access to their medical record is aged 13 or over and has capacity, they must sign the form giving permission. We must have photo ID for the proxy before we can process the form.

Help in registering in exceptional circumstances

Please click here if you do not have ID or you face any similar issue that you believe may create difficulty for you to register as a patient.

If you live in a rural area we are able to dispense your medication to you

If you are interested in this service please contact the dispensary after you have registered - call us or email the dispensary: alchester.dispensary@nhs.net

Other Patient Information

Please note, we record all incoming and outgoing phone calls to and from the practice are recorded for monitoring purposes. If you do not wish for your phone with the practice to be recorded, please inform the member of our staff you speak to at the time.

Please note, when we contact our patients, generally our default form of electronic communication is via email - so please check your junk mail box in your emails for communications from us.

Patients Rights and Responsibilities

Please visit our Patients Rights and Responsibilities page and read what you should expect from us and what we expect from you when you join our practice.

Live within boundary area?

To be eligible to register at the practice, you must live within the practice catchment area.

Change of Address/Telephone Number

Please inform us immediately if you change your address or telephone number (including ex-directory numbers). Failure to do so may result in you being taken off our doctors’ lists by Oxfordshire Health Authority. Please remember that a change of address may also mean you are outside our practice area.

You can fill in this form here, or you can come into the surgery and fill a form in there.

Guide to GP Services

The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them.  

A Patient Guide to GP Services

Veteran Friendly Practice

We are an accredited veteran friendly practice - please make sure to tell us if you are a military veteran when you register with the practice. You can read more about what a veteran friendly practice is by visiting our page here.

Named Accountable GP

From the 1st April 2015 the NHS requires that every patient is allocated a named accountable GP - essentially your usual doctor. All patients registered patients have been allocated a named GP and any newly registered patients will be allocated a named GP within 21 days of registering. This is for administrative purposes only and you retain the right to see any of our GPs. You will still be able to book an appointment with the GP of your choice. You may be informed of your named accountable GP at your next interaction with the practice, however, if you are unsure who your GP is please ask a member of the Patient Coordinator team and they will help you.

What does 'accountable' mean?

The named accountable GP takes responsibility for the co-ordination of all medical services and ensures they are delivered to each of their patients where required.
This new arrangement has been introduced to reassure patients that they have one GP within the practice who is responsible for ensuring that work is carried out on their behalf.

Does the requirement mean 24-hour responsibility for patients?

No. The named GP will not:

• take on responsibility for the work of other doctors or health professionals
• take on 24-hour responsibility for the patient, or have to change their working hours.
• be the only GP or clinician who will provide care to that patient

Can patients choose their own named GP?

Patients have been allocated a named GP by the practice. However, if a patient requests a particular GP, reasonable efforts will be made to accommodate their preference.

Temporary Registration

If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

Non English Speakers

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.

Open the leaflets in one of the following languages: