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Appointments
Before you book an appointment
See a pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-care
Help and support available from many National and Local Organisations
Book an appointment
Please note that the surgery does not offer walk-in services. You must make an appointment, even for urgent issues. Appointment hours are as follows:
- Langford Medical Practice: Monday to Friday, 8am to 5pm
- Victoria House: Monday to Friday, 8am to 6:30pm
Both locations are closed for lunch from 1pm to 2pm. During this time, phone calls are not taken, but you can call our emergency-only number, 01869 356625.
Urgent appointments
If your issue is medically urgent, please call the team from 8am, Monday to Friday. The earlier you can call, the better.
- Telephone: 01869 248585
The team will ask questions and add you to the duty GP list. The duty GP will assess urgent requests; if your request isn’t urgent, you’ll be given a routine appointment.
Our Patient Co-ordinator will gather details about your issue and direct you to the appropriate person for help, whether that's a GP, an Emergency Care Practitioner, or community pharmacists. Providing as much information as possible is crucial, as it helps the doctor prioritize your case. The GP will conduct a phone assessment and will only request an in-person visit if necessary.
Extended Access
We also have extended access available. See our Out of Hours information.
Book a routine appointment
All routine appointments are now pre-booked in 10-minute time slots, either face-to-face or via telephone, based on clinical need.
If you have multiple issues, you may need to book an additional appointment for anything not safely addressed within the 10-minutes. Appointments will be scheduled with your named GP for continuity.
Ways to book
- Download the NHS App
- Request an appointment online
- Telephone: 01869 248585 after 9am
- Book in person at our surgeries - See our opening times
Sickness certificates (fit notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel vaccinations
Information and advice for travelling abroad.
Home visits
We encourage patients to visit the surgery for proper equipment and facilities. If you need a home visit, please call reception early in the day.
- Telephone: 01869 248585
Home visits are for those who are housebound or too ill to come in. The GP will assess whether a visit is necessary and how urgent it is, so please provide relevant details. Community nurses can visit if referred by your GP, and health visitors can see you at home if you've recently had a baby or have a child under five and are newly registered.
Change or cancel an appointment
If you cannot attend an appointment for any reason, please inform us as soon as possible.
See how our practice is performing by reading our activity data
To cancel your appointment:
- Phone us on 01869 248585
- Cancel using our online services
- Use your NHS account (through the NHS website or NHS App)
Late for your appointment?
Due to an increase in late check-ins and incorrect site arrivals, we are implementing the following policy:
- If you check in more than 5 minutes late, you will need to rebook your appointment, as this means you've missed 50% of your 10-minute slot.
- If you arrive at the wrong site and don’t have enough time (at least 10 minutes) to travel to the correct location before your appointment, you will also need to rebook.
Please plan accordingly.
Out of hours
Enhanced access
For our patients who may need a weekday evening or Saturday morning appointment, there is a service provided by the Bicester Primary Care Network. These are for pre-booked appointments.
Contact our Practice to book an appointment on these days
- Saturday mornings between 8am and 1pm, this is held at all three Bicester Practices on a rotating schedule, with Victoria House Surgery hosting every 3rd Saturday. Our patients can make an appointment for any Saturday, meaning you may have an appointment a different Practice other than at ours
- Thursday evenings between 6pm and 8pm at Victoria House Surgery
Life threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent but not life threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Further appointment information
Interpreter service
If you need an interpreter for your consultation due to language or hearing difficulties, please inform the patient coordinator in advance. This ensures you can effectively communicate with the healthcare provider.
More information about interpreter services is available on the Healthwatch Oxfordshire website.
Text message reminders
You can now register to receive information by text message on your phone regarding appointments and health care.
If you wish to register for this messaging service, please fill out the consent form.
Choice of Doctor
We encourage you to see one registered doctor, especially for ongoing medical conditions or necessary follow-ups, as seeing multiple doctors for the same issue can delay diagnosis and treatment.
New data protection regulations from May 2018 (GDPR)
Under the new data protection regulations from May 2018, we will contact patients via text and email about their care if they consent. Messages about recommended treatments for specific health issues are considered appropriate care, not marketing.
To opt out of future messages, please complete the communication consent form